Withdrawal from the contract and return of goods

Pursuant to § 1829, paragraph 1 of Act No. 89/2012 Coll., Civil Code (does not apply to entrepreneurs), the buyer has the right to withdraw from the contract within 14 days without giving any reason. Withdrawal from the contract must be sent to the seller within the specified period of 14 days, which begins on the following calendar day after the consumer takes over the goods (if the customer takes over the goods on Friday, for example, the time for returning the goods is calculated from Saturday inclusive). The consumer can send a notice of withdrawal by post, email to reklamace@ahifi.cz or hand it over in person at our Brno store.

To facilitate and speed up the return of goods, please fill out the return protocol and deliver it with the goods. Thank you

Conditions for returning goods

If you decide to withdraw from the contract, send the goods at your own expense or hand them over to the store in person without undue delay, no later than 14 days after delivery of the withdrawal from the contract to the seller. In case of sending, the goods must not be sent on cash on delivery, otherwise they will not be accepted. We recommend carefully packing the returned goods to prevent damage. If the returned goods are in the condition they were in when they were received (taking into account the wear and tear caused to the extent necessary to test it and determine its functionality and required properties) and including complete packaging and accessories within the given period of 14 days, all funds will be returned, which we accepted on the basis of the contract, including the costs of delivering the goods to the buyer. Funds will be returned within 14 days of the delivery of the goods. If the buyer returns the goods visibly worn (scratched, scuffed, without complete accessories, etc.) and therefore not in the condition in which they received the goods, we reserve the right to compensation in the form of a reasonable and demonstrable reduction in the value of the returned amount (amortization amount 5-75%) .

Return address

You can return purchased goods to us either by sending them or in person at our Brno store. In both cases the address is as follows:

Ahifi, sro
CTPark Brno Líšeň
Trnkova 3140/119g (opposite Rohlik.cz)
628 00 Brno-Líšeň

Return of goods up to 90 days for Ahifi club members

If you are registered in our Ahifi club loyalty system, you have the option to return the purchased goods up to 90 days after your purchase. By registering, you also get a lot of other benefits, including discounts based on the value of orders, a 5-year product warranty, special events and discounts for registered customers, the option to return goods purchased at the store, and much more. In order to get the option to return the goods within a period of up to 90 days without giving a reason, you just need to register on our e-shop before purchasing and become a member of the Ahifi club.