Exchange of goods for others

How to exchange goods for others

Has it happened to you that the purchased item does not fit and you need to exchange it for another one? No problem. We are happy to accommodate you and there is no problem in contacting us with this request.

Where to send the goods

Please send the goods for exchange to the store address :

Ahifi, sro
CTPark Brno Líšeň
Trnkova 3140/119g (opposite Rohlik.cz)
628 00 Brno-Líšeň

You can also bring the goods in person, where we will exchange them on the spot, usually while you wait.

What to write in the package

In the package itself, put a piece of paper on which you write the order number or proof of purchase and enter the product code for which the product will be exchanged. If there are several items, write the number of pieces - it is enough as a list below.

What about the extra payment?

If the new item is more expensive, you will only pay the price difference + postage (according to the amount of the order). If the new item is cheaper, provide the bank account number, we will issue you a correction tax receipt and send the full amount for the returned item to your account and send the new item at the regular price. The original goods must ideally be in their original packaging, undamaged and uncontaminated. If this is not the case, a reasonable amortization (usually 5-75%) will be calculated after agreement with the customer.